Target Market Determination
Cash Stop Financial Services Pty Ltd · Effective from June 2026.
A. Purpose and overview
1. This Target Market Determination (TMD) has been developed to:
- assist consumers (as that term is defined in section 5 of the National Consumer Credit Protection Act 2009) within the Target Class (as defined below), obtain suitable financial products having regard to their likely objectives, financial situation and financial needs, and
- assist distributors distribute the Products in a manner consistent with this TMD.
2. The Products include the provision of credit to retail consumers and are subject to the design and distribution obligations regime pursuant to Part 7.8A of the Corporations Act (Cth) 2001 and ASIC. Cash Stop Financial Services Pty Ltd (the Issuer) is a credit provider regulated under the National Consumer Credit Protection Act 2009 (National Credit Act).
3. This TMD applies to the following Cash Stop Financial Services Pty Ltd credit products (Products):
- Cash Loans (Small Amount Credit Contract) - loans from $200 to $2,000;
- Personal Loans (Medium Amount Credit Contract) - loans from $2,001 to $4,600;
- Personal Loans – (All Other Credit) Loans from $4,601 to $8,000.
4. This document is not a full summary of the Products’ terms and conditions contained in the customer terms issued by Cash Stop Financial Services Pty Ltd (and any supplementary documents), nor is this TMD intended to provide financial product advice.
Target Class
Scroll sideways to see the full table.
Product | Cash Loans (Small Amount Credit Contract) | Personal Loans (Medium Amount Credit Contract) | Personal Loans (All Other Credit) |
|---|---|---|---|
Likely objectives | This Product is likely to be consistent with the following likely objectives, financial situation and financial needs:
| This Product is likely to be consistent with the following likely objectives, financial situation and financial needs:
| This Product is likely to be consistent with the following likely objectives, financial situation and financial needs:
|
Likely financial situation and needs | This Product is suitable for a Target Class with the following likely financial situation and needs:
| This Product is suitable for a Target Class with the following likely financial situation and needs:
| This Product is suitable for a Target Class with the following likely financial situation and needs:
|
Key Product Attributes | This Product contains the following key attributes:
| This Product contains the following key attributes:
| This Product contains the following key attributes:
|
Ineligible/excluded class of consumers | Cash Stop Financial Services Pty Ltd has determined that the Product is not suitable for the following class/type of consumers:
| Cash Stop Financial Services Pty Ltd has determined that the Product is not suitable for the following class/type of consumers:
| Cash Stop Financial Services Pty Ltd has determined that the Product is not suitable for the following class/type of consumers:
|
B. Consumer Vulnerability Controls
Distribution and assessment controls are designed to identify indicators of vulnerability, including:
- hardship indicators;
- high-frequency gambling transactions;
- recent default activity; and
- signs of financial coercion.
Applications identified as presenting elevated vulnerability risk may require enhanced assessment, manual review, additional verification, reduced exposure limits or decline.
C. Conditions and restrictions on distribution
1. Cash Stop Financial Services Pty Ltd has determined that, based on the Products’ key attributes, the Products have a fairly broad target market.
2. The Products are distributed through the following channels:
- Online; and
- Cash Stop Financial Services Pty Ltd branches.
3. Cash Stop Financial Services will take reasonable steps to ensure the product is distributed consistently with this TMD, including:
- implementing automated eligibility controls;
- monitoring consumer outcomes;
- conducting periodic compliance reviews;
- implementing vulnerability escalation processes; and
- reviewing complaint and hardship trends.
4. If Cash Stop Financial Services Pty Ltd or its distributors become aware that the distribution conditions outlined in this TMD are no longer adequate such that consumers outside of the Target Class are able to gain access to the Products, this TMD shall immediately be reviewed.
D. Events and circumstances likely to suggest this TMD is no longer appropriate for the Target Class
Cash Stop Financial Services Pty Ltd has determined that the following events and circumstances will make the Products no longer appropriate to the Target Class:
- Where a significant number of ineligible consumers or consumers out of the Target Class are able to gain access to the Product;
- In circumstances where the distribution of the Products described in this TMD are no longer applicable;
- Where Cash Stop Financial Services Pty Ltd determines the Products are no longer appropriate having regard to the objectives and financial circumstances and needs of the Target Class.
E. Review of TMD
1. This TMD must be reviewed at least every 12 months from the Issue Date, and earlier if a review trigger occurs.
2. Any of the following circumstances shall trigger a review of this TMD:
- Where the Product is deemed to no longer be consistent with the likely objectives, financial situation and needs of the Target Group;
- Where the distribution conditions of the Product are found to be inadequate and consumers outside of the Target Group are able to regularly acquire the Product;
- An external event that would create a material change to the design or distribution of the Product, such as changes to the legislation;
- An occurrence of a Significant Dealing (as set out in section F.3 below);
- Where the total percentage of hardship applications is greater than 6% of the total number of loans entered into over that 12 month period;
- Where the number of complaints received directly and from distributors about the Product over 12 months is greater than 6% of the total number of loans entered into over that 12 month period;
- Any other reasonable circumstances which Cash Stop Financial Services Pty Ltd reasonably believes will warrant a review of this TMD;
- Any regulatory action or guidance issued by a regulator; and
- A material change to the Product terms and conditions.
F. Reporting obligations and continuous monitoring of this TMD
1. To ensure that the Product meets the reporting obligations set out under the ASIC Regulatory Guide 274, Cash Stop Financial Services Pty Ltd requires its distributors to:
- provide the number of requests for hardship applications;
- provide rates of arrears and defaults;
- provide the number of complaints;
- provide the substance of any complaints;
- provide reports from distributors of Significant Dealings;
- provide any other relevant information which Cash Stop Financial Services Pty Ltd determines is relevant and necessary; and
- provide general feedback as to whether the Product continues to be suitable for the specific target market outlined in this TMD.
2. All distributors are required to report to Cash Stop Financial Services Pty Ltd in accordance with the following reporting periods:
- 6 months for the purposes of the TMD for non-complaint-related reporting; and
- 2 business days in respect of a complaint.
3. For the purposes of this TMD, a Significant Dealing shall mean any of the following occurrences in relation to consumers outside of the target class acquiring a loan:
- a material proportion of consumers are outside the target market;
- actual or potential consumer detriment is identified;
- systemic distribution failures occur;
- vulnerable consumers are disproportionately impacted;
- complaints or hardship rates materially exceed thresholds.
4. The reporting obligations shall apply to the following distributors:
- Cash Stop Financial Services Pty Ltd itself as a distributor; and
- Cash Stop Financial Services Pty Ltd branches.
5. All complaints received by distributors in relation to this Product (including those in written form) will be reviewed immediately upon receipt of the complaint.
6. Cash Stop Financial Services Pty Ltd is required to notify ASIC of any Significant Dealings within 10 business days.
G. Governance and Oversight
The TMD is subject to:
- Delegated committee approval;
- Periodic compliance review;
- Annual reassessment; and
- Version control.
Ownership:
- Chief Executive;
- Compliance Manager; and
- Responsible Manager.
Issue Date: June 2026
Last Review Date: December 2025
Next Review Date: June 2027
Effective June 2026 · Next review June 2027